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Key Takeaways from the ACA International Annual Convention & Expo

The best time to call was also a hot topic, as was finding new ways though technology to try to pinpoint that time.  While Consumer Financial Protection Bureau complaints and lawsuits associated with the Fair Debt Collection Practices Act and Fair Credit Reporting Act are down year-over-year, activity under the Telephone Consumer Protection Act is still on the rise. It seems as though TCPA class Skip Tracing action attorneys are getting more aggressive than ever and are suing at the drop of a hat. Even one phone call can be the object of a suit. We heard several horror stories from attendees who have dealt with this. For the most part, it’s still a matter of cell phones on automated telephone dialing systems (ATDS). At a bare minimum, you should have your policies and procedures surrounding handling of cell phones, your ATDS, express consent Skip Trace and revocation of consent up to date, and your staff well-trained on what to do when dealing with cell phones.  With the renewed energy and positive, forward-thinking we saw at the convention, we can’t help but feel optimistic about the rest of 2017 and for what 2018 has in store. If you missed any of the sessions I’ve discussed above, you can access a recording of the sessions, by visiting www.PlaybackACA.com and click on the events. We look forward to next year’s convention in Tennessee! Follow ACA on Twitter @ACAIntl and @acacollector or Facebook for news and event updates. ACA’s LinkedIn Group includes news updates, member discussions, event promotions, jobs and more.

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